Oil change fail

[TwentySix]

What ever happened in the end? Was the shop held responsible for the damage done?

Hi, it got so big it was on Jalopnik's Front Page http://jalopnik.com/lazy-idiots-at-lube-...1748394648 check out the pictures of the cut pan

I clipped these out of the thread showing the results:

Hello Michael,

Thank you for taking the time to contact Valvoline Customer Care and your patience in addressing this matter. The documentation for your claim has been successfully received. It has been attached to your claim (claim# 1-227256) and you will be issued a reimbursement check in the amount of $1,442.48. You will receive the check in the mail within 7-10 business days.

If I may be of any further assistance, please don't hesitate in contacting me.

Sincerely,

Melissa
Valvoline Customer Care

Thank you,
VIOC Customer Care


UPDATE 2:
On 12/18/2015 I received a phone call from the Valvoline regional manager. He stated he was aware a check had been issued but he wanted to follow up with me regardless just to make sure an apology had been appropriately expressed to me and wanted me to know that the employee had been terminated. He wanted me aware that Valvoline does not tolerate this kind of service. I expressed my appreciation for him reaching out.


As far as responses go from corporate, I am impressed with their response time and their response itself. It appears that as long as you do your diligence and make sure you document document document and make sure you observe observe observe as any errors are made, Valvoline is willing to step up and provide compensation for their errors. Reflecting on this, I suppose that can be a positive aspect of going to a quick lube that is backed by a more reputable company. You actually do have the opportunity to observe the oil change as it is happening. If I were at a shop and this was done back in a bay on a lift somewhere out of my sight, I may have never noticed the issue until my car stopped running days later. I know I dodged one this time.