Opinions on best dealership for repair work? - Holberts?

[Brian]

Just joined my first forum (had to be porsche) so I hope I am doing this right.  My car used to get serviced at Holbert's (before I took over possession).  Seeing as how I am not very techical and try to learn as much has possible about my car, I have been taking it to Galbraith  Motors in Devon.  Its a small shop but they let me into the garage to observe the work on my actual car (not to mention taking a peek at the other cars being worked on). 

As with any service shop there are times when I feel that "up-selling" is an issue.  I try to question them whenever possible, but my limited expertise makes it difficult.  It hardly ever happens, but I am always cautious (read paranoid). 

Are there other shops out there that give you more personal service?  How about Tillson?  Also, since I live in the city and my car lives in Blue Bell, getting either a loaner car from the shop or a ride to drop off and pick up is very difficult.  Any suggestions?

Brian