Opinions on best dealership for repair work? - Holberts?

[catchacab]

The topics we are dealing with in this post are 1. experience (of the shop and their techs), 2. relationships and 3. trust.

One should choose a shop to work on their car based on the experience of the shop.  If you are looking to maintain and repair a late model stock car then a dealer is well prepared for that. If you have a modified car, then find a shop that modifies and maintains cars like yours.  If I was looking to modify my car, I would not take it to a dealer, they mostly work just on stock late model cars.  I certainly wouldn't want to be the guinea pig for anyone, especially if they told me they didn't want to do it.  To note, when many mechanical shops don't do body work.  They send it to their body shop or send the car out to a body shop.

Just as important as a shop develops a relationship with us, it is also important for us to develop a relationship with the shop.   Dealer shops generally will treat customers who purchased their cars there better than ones who just use their shop.  Many offer free loaners, and some may prioritize those who purchased their cars there.   So when one buys a car, sometimes it is just as important to look at where you will have the car serviced, as well as the purchase price.  When we bring our cars in for service, we should be as nice as possible.  We need to work with our service managers, writers and techs.  We really are a team, working together for a common goal (fix the car correctly).

Trust, yes dealers are more expensive.  Does that mean they are ripping us off?  No.  They (dealers and techs) need to make a buck too.  When you bring in your car for warranty service, the dealer is generally reimbursed at a significantly lower rate than a independent shop would receive.  To make up for this they do charge a higher rate, also many dealers have higher costs due to required equipment (that they will rent out to an independent), higher payrolls, etc.  We need to ask ourselves when dealing with anyone, is this guy just trying to make more money or does he have my best interest in hand? You won't always answer this question correctly, but who is perfect.  There are some shops and/or techs that have a reputation for needless up selling.  You will find this in any business.

 

THE NORTHERN SUBURBS NEEDS AN INDEPENDENT PORSCHE REPAIR FACILITY WITH EXPERIENCED TECHS THAT CAN MODIFY AND MAINTAIN OUR CARS!!!!!!