03-26-2007, 03:58 AM
well stated, Chris.
As for upselling, it's really a matter of what they are trying to upsell. As an example, if you bring in your car for some reason and they recommend performing an upcoming maintenance that's not bad and you only have to bring in the car once. On the other hand, recommending that they perform a "low mileage" service that doesn't make sense, is a different issue.
I guess it's all relative.
As for upselling, it's really a matter of what they are trying to upsell. As an example, if you bring in your car for some reason and they recommend performing an upcoming maintenance that's not bad and you only have to bring in the car once. On the other hand, recommending that they perform a "low mileage" service that doesn't make sense, is a different issue.
I guess it's all relative.
Steve Mankowski
2003 996
2003 996