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03-26-2007, 11:00 AM
smankow wrote:
It is all relative. I have no problem with performing preventative maintenance and expect it of my dealer, as I don't always keep a track on what's upcoming, or needs doing. Thankfully, they've not done "low milage" services on me, or pulled service items forwards from a higher milage service to a lower one (Although, I've had that from other local dealers)
My main issues with them were around charging more for parts and labor than other places. To install a MAF they charged 75 minutes (a 15 min job that I only discovered later) and their quote for installation of my aero kit was $1500 higher than the next nearest quote and $2500 more than I eventually paid. I watch them very closely, as my stories are sadly not alone amoung my friends. Apparently they have a liking for wanting to change ball joints prematurely.
Quote:well stated, Chris.
As for upselling, it's really a matter of what they are trying to upsell. As an example, if you bring in your car for some reason and they recommend performing an upcoming maintenance that's not bad and you only have to bring in the car once. On the other hand, recommending that they perform a "low mileage" service that doesn't make sense, is a different issue.
I guess it's all relative.
It is all relative. I have no problem with performing preventative maintenance and expect it of my dealer, as I don't always keep a track on what's upcoming, or needs doing. Thankfully, they've not done "low milage" services on me, or pulled service items forwards from a higher milage service to a lower one (Although, I've had that from other local dealers)
My main issues with them were around charging more for parts and labor than other places. To install a MAF they charged 75 minutes (a 15 min job that I only discovered later) and their quote for installation of my aero kit was $1500 higher than the next nearest quote and $2500 more than I eventually paid. I watch them very closely, as my stories are sadly not alone amoung my friends. Apparently they have a liking for wanting to change ball joints prematurely.